Incense House

Exchanges
We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased if the following conditions are met:

1. Your name and order number must be presented within 7 days from receipt of delivery/collection, and
2. Product is in sell-able condition with its original packaging, and
3. Product(s) does/do not fall under non-exchangeable category (refer to list below), and
4. You are exchanging for something of same or higher value*.

To exchange an item, please bring/send it back to our office at 48 Mactaggart Road, #09-02 MAE Industrial Building Singapore 368088

Terms & Conditions

• *Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
• Valid for one-time exchange only.
• Customers have to bear the cost of shipping products back to our headquarters

Non-exchangeable items include:

• Food
• Plants
• Earrings
• Beauty & Grooming products
• Socks, Underwear
• Sale items

Returns
We are happy to offer returns within 7 days for any defective items that you have purchased, if the following conditions are met:

Do send us the following to admin@paper-clip.com.sg in order for us to facilitate your return request as our team must first receive and access this:

1. Photo of the defect(s) within 7 days from receipt of delivery/collection, and
2. Item purchased has a manufacturing defect or damage caused by delivery.

Terms & Conditions

• If you receive a refund, the cost of return shipping will be deducted from your refund.
• The refund will be credited to you via the same credit card used to make the payment, cash (bank transfer) or store credits, whichever you prefer.